Tech to Help Loyalty

I had a number of discussions this last year, sometimes pushing a boulder up hill, trying to help business side digital interests understand what technology could and could not do for them.

The real key to these discussions is value.

If something can move the needle on revenue it will get attention, and some dollars behind it to enable action.

Here is a snippet from a piece that might interest you:

Research published in the Nielsen Global Consumer Loyalty Survey has found that 33% of European consumers (36% in the US) say they love to try new brands, while a further 56% – although more loyal – also admit that they can ‘be moved to experiment.’

This trend for brand-hopping among consumers is a relatively modern phenomenon. 40% say they are more likely to try something new than they were five years ago. Brand loyalists are a shrinking minority and companies are having to double down on enticing exploratory consumers and – crucially – retaining them.

Here is the full article:

https://www.clickz.com/martech-stack-customer-loyalty/252627/

Happy Reading,

J.W. Gant

Personalization in Marketing

I have seen first hand how merchandisers are so busy they can barely begin to move forward on future-leaning initiatives.

Missing out on personalization is a big miss however and should not be allowed to happen.

Salesforce estimates that adding Einstein personalization to your marketing sorting rules for grid pages, PLPs, will have a positive impact on revenue in the range of 6-9%.  Why leave that money sitting on the table?  Companies such as Certona are thriving on doing the work for you.  Just set up a data feed of your order history and the company will personalize recommendations, resulting in a revenue lift.

Oh, did I mention Amazon is in that game too?  Yeah.  Another threat from Amazon.  Just what you needed right?

Do it.

Here is a story on the subject of how marketers are failing to make this a priority:

https://www.clickz.com/personalization-powerful-priority/243913/

Here is a snippet from the piece:

It’s been a big news week for Amazon. The ecommerce giant’s shares have surpassed those of Walmart. Amazon announced the end of its restaurant delivery service, while launching a credit card an AI-powered recommendation service to improve personalization. Oh, and thanks to a 52% year-over-year increase in brand value, Amazon displaced Apple at the top of WPP and Kantar’s annual ranking of the most valuable brands in the world.

The latter two are certainly related. Available in a handful of regions for now, the recommendation service enables marketers to incorporate product recommendations and tailored search results on websites, in apps, and within content management and email marketing systems. It’s called Amazon Personalize, a nod to the company’s signature move.

Happy Reading,

J.W. Gant

PS I found this great little complementary article that is also worth your time, especially if you are in the supermarket industry.
https://retailleader.com/personalization-digital-food-retailing

BRotD - Entry 0261 Google Report on Omnichannel Shopping

Best Reading of the Day

As I started to read this I was struck initially by how pedestrian the article was.  It gets better though and is well worth your time.

What bogey are you chasing today in your marketing strategy?  AOV?  CR?  Looking at your mobile traffic suddenly over 50%?

Read this little article to give you some help:

https://www.thinkwithgoogle.com/consumer-insights/omnichannel-shopping-journey/

Here is a snippet from the piece:

In other words, people feel that online shopping makes it easier for them to find the right item at the right price.
...
Ultimately, people are looking to meet their needs in the most efficient way possible, whether that means shopping online only or researching online before heading to the store.

Happy Reading,

J.W. Gant

How AR and VR can Help Your Marketing

I'm convinced Augmented Reality has a very strong future to empower digital interactions between people.  VR is more niche as it requires a greater commitment of intensity during the interaction.

Here is one take on how either can be useful for your marketing:

You’re planning your next holiday but rather than reading reviews and looking at images of the resort you intend to stay in, you put on a virtual reality headset and are instantly transported there. You walk around the hotel, head out onto the main strip and wander past the shops and restaurants, making your way down to the beach where you can almost feel the soft sand between your toes and the sea breeze in your hair. You’re longing to get into the turquoise sea and so remove the headset and hand over your credit card.

It sounds futuristic, doesn’t it? Well, newsflash – that reality has already arrived...

Here is the full story:

https://www.clickz.com/4-ways-to-use-immersive-technology-to-change-the-face-of-your-marketing/219424/

Happy Reading,

J.W. Gant

BRotD - Entry 0264 Grocery App Usage Increase

Best Reading of the Day

Forbes.com has a great piece out about mobile apps and supermarkets.  That's something I know a little bit about as I led an effort for 3 years in that space.  They predict the apps will see a 50% increase in usage.  That is something else I know a little about having written a few papers on the subject.

Here is a snippet from the piece:

When the fridge is empty, and you are too tired to put on real clothes to go shopping, reaching for the phone to use a grocery app is an easy solution. You are not alone when you do this. According to a study from eMarketer, grocery app usage will grow by 50% this year, and 18 million Americans will order food this way. However, brick-and-mortar grocery stores are not going away and can take advantage of this industry shift.

Here is the whole story:

https://www.forbes.com/sites/lanabandoim/2018/09/11/grocery-app-usage-will-grow-by-50-what-this-means-for-the-industry/#752a389164dd

Happy Reading,

J.W. Gant

BRotD - Entry 0263 AI over A/B Testing for Advertising

Best Reading of the Day

I am working to get my head around the impact Artificial Intelligence, machine learning, will have on our world so I'm pulling in any interesting article I see on the subject.

If you've watched even one episode of the landmark television series 'Mad Men' you'll have an appreciation of the work that goes in to creative decision making for advertising.  Now let the machines do a big chunk of the work.

Here is a snippet from the piece:

Even though one of the main goals of digital marketing is to serve customers the right message at the right time, we all know what it’s like to be chased around the internet by an ad that’s completely irrelevant or just plain annoying. And that’s because deciding when and where to deliver that message, not to mention the labor that goes into creating the message in the first place, has long involved human guesswork. Granted, those guesses often come after rigorous testing, but those best tests are limited to the often slow-moving process human analysis. Until now.

Artificial intelligence has already transformed everything from the IT department to the customer service experience, and now, machine learning is on track to completely change the ways we think about ad creative.

Here is the full article, another excellent one from ClickZ:

https://www.clickz.com/how-ai-could-make-a-b-testing-a-thing-of-the-past/216302/

Happy Reading,

J.W. Gant

BRotD - Entry 0261 Storytelling

The highest achievement in brand management and advertising for a brand is to tell a story that relates the product to the people who might spend money on that product.

The art of storytelling.

As someone who has always loved storytelling in its many forms and has now joined that with my first book I am keenly aware of the power of the form.  Leveraging that for marketing is a masterful achievement.

Here is CMO.com with 6 brands that have done so:

https://www.cmo.com/features/articles/2018/6/29/6-brands-that-have-mastered-the-art-of-storytelling

Here is number 1 on their list:

Grey Goose
When most people think of Grey Goose, they think cocktails. But that’s not the only place where the global spirits connoisseur excels. Its content marketing efforts are vast, but the highlight is the brand’s video strategy, in which it shows that it is also a content creator.

In March, Grey Goose partnered with Academy Award-winning actor Jamie Foxx to launch “Off Script,” a nine-part digital series in which he has one-on-one conversations with Hollywood darlings, such as Jeremy Renner, Vince Vaughn, Denzel Washington, and Gabrielle Union.

I know what you are thinking.  Sure.  That works fine for the big players who can afford to hire an Academy-Award winning actor.  What about me?

Just tell a story and a compelling one that your audience cares about. That's all.  You can do it.  Be creative in the media you use but be consistent for your brand.

Happy Reading,

J.W. Gant

Brand Prep for Augmented Reality Advertising

Just when you thought you worked out your social media strategy and executed on your mobile plan now it is virtual reality or augmented reality.

Are you ready?

The fine folks over at ClickZ (you really should follow their work) have a great little article on the subject hot off the presses (for my younger readers that means they just wrote it).

Read on:

https://www.clickz.com/augmented-reality-ads-are-here-is-your-brand-ready/215659/

Here is a snippet from the piece:

Earlier this week, Facebook announced that it’s moving augmented reality (AR) ads out of Messenger and into the News Feed. Early adopters like fashion retailer Michael Kors and beauty brands like Sephora are creating ads that allow Facebook users to virtually test products from the comfort of their couch.

The move means that even brands without huge marketing budgets should start thinking about how AR can fit into upcoming campaigns...

Happy Reading,

J.W. Gant

Games for Kids and Retail

I love games.

I've been playing games my whole life.

The basics, of course, but I was also riding the wave of the digital revolution.  The first ever electronic games such as 'Electronic Detective' or 'Stop Thief!' that married the classic board game with a digital helper.

Oh, there is a remake of that beloved classic if you care.  It is excellent.  Take a look here:
https://restorationgames.com/stopthief/

Hasbro has been rolling with the punches for a long time now and they aren't slowing down.  Read this piece to find out the newest version of Monopoly.  Hint, it resulted directly from customer feedback on the original.

https://www.clickz.com/hasbro-evolves-alongside-customers/214732/

This is pure Participation Age stuff folks.  Everyone is responding to the customer's input for a brand.  Are you?

Happy Reading,

J.W. Gant

PS  Did I mention I'm being published?  My game will be available soon.  :-) Don't worry though, I won't be marketing it in here.

Basics of eCommerce Personalization

Get your house in order first.

That should always be the rule to live by.

Low hanging fruit, etc.

However it is shocking to find basic advice along those lines is still necessary especially when its something new involved where we lack a basic comfort level with the subject.  The reactionary response is to seek help from outside to address this new "something".

Try looking inside first. 

Good little article:

https://www.clickz.com/5-first-party-data-strategies-personalization/213990/

Here is a snippet from the piece:

Every brand understands—or should understand—the importance of data. And no data is more valuable than first-party shopper behavior data, which is derived directly from your customers. Since first-party data comes straight from the source, this eliminates any games of telephone, enabling marketers to better understand—and build stronger relationships with—their customers.

Clearly brick & mortar retailers want the same approach but it is far more challenging when dealing with in-store interactions.  This article's value is best seen by the online players or the omnichannel play for traditional retailers.

Happy Reading,

J.W. Gant

Marketing Technology - Data Analysis

What's the saying in digital marketing circles?  You don't need a "growth hacker" you just need a marketer who understand data.

Yeap.  I'm onboard with that view, pushed by the best minds at Google and many other places.

Here is a great little piece to that end:

https://www.clickz.com/6-changes-marketing-measurement-will-impact-2018/206222/

Here is a snippet from the piece:

“One of the biggest pitfalls for performance measurement is to measure the ‘part’ with ignorance of the ‘whole,’” wrote Pearl Zhu, author of the Digital Master book series. Her quote perfectly reflects the growing realization of marketing measurement’s critical role. We see a requirement to evolve beyond attributing the value of a conversion to single customer touchpoints (the ‘part’) toward an understanding of marketing effectiveness throughout the ‘whole’ customer journey.

Multi-touch attribution delivers change through modeling all of a brand’s customer interactions to attribute fractional credit for each conversion to each unique touchpoint.

Happy Reading,

J.W. Gant

PS  Welcome to 2018!

How CPGs Can Thrive in the Digital Era

Great little story about the consumer packaged good brands and their efforts to interact with their customers through channels other than physical retail stores.

This is all about modern digital folks.  Very cool opportunity for these companies.

Here is a snippet from the piece:

Consumer Packaged Goods companies are navigating a time where eCommerce is growing more popular than in-store experiences. But when your business model and KPIs are tied to store shelf sales, how can you get your foot in the door?

CPG marketers must go “beyond the shelf” – whether they offer on-site commerce or not – and deploy a strong cross-channel presence through store, website, email and social. This reflects the cross-channel nature of today’s shoppers and their demand for real-time connectivity.

Here are five simple strategies

Here is the full story, a short read:

https://www.chainstoreage.com/featured/five-winning-cross-channel-strategies-cpg/

Happy Reading,

J.W. Gant

Kellogg Cereal Cafe

Is anyone talking about brands working on their direct to consumer approach?

Me?

Others?

Yeap.

Kellogg's has opened a "Cereal Cafe" to very positive word of mouth (so the story says).  Wow.

Here is a snippet from the piece:

Kellogg's expanding cereal cafe concept in New York City is part of a larger trend of CPG companies opening stores in order to market their products directly to consumers.

While traditional methods of CPG brand extension may involve, say, developing new products, this new form of extension calls for brands to extend into a service experience at a store. This type of branding can be beneficial for CPG companies looking to stay ahead of evolving consumer preferences.

Here is the whole story:

https://retailleader.com/kellogg-takes-cpg-brand-extension-new-level

Happy Reading,

J.W. Gant

Facebook Acknowledges Election Manipulation

This is pretty enormous news in the tech world.  I think this is an existential threat to the existence of Facebook and that might be why the Zuck is travelling around the country meeting every day people.  If the Facebook marketing systems can be used in a devious way to push outcomes of Democratic elections that is ... a problem.  Now Facebook itself is stating this happened.

Here is a snippet from the piece:

Without saying the words "Russia," "Hillary Clinton," or "Donald Trump," Facebook acknowledged Thursday for the first time what others have been saying for months.

In a paper released by its security division, the company said "malicious actors" used the platform during the 2016 presidential election as part of a campaign "with the intent of harming the reputation of specific political targets."

Here is the entire story:

http://www.cbsnews.com/news/facebook-for-the-first-time-acknowledges-election-manipulation/

My thoughts are this fits with the pattern we continue to see in history, as I've written about previously.  Any new technological advancement will take time before all of the opportunities around that advancement can be figured out.  If nefarious uses are available folks will figure it out and begin using it to advance their interests.  There is no going back, of course, rather we must learn, acknowledge, and adjust.

Happy Reading,

J.W. Gant

How to Use Social Influencers to Help

Keeping with the topic of social media I saw a great read on influencers and how to get their help with marketing campaigns.

In social media there are folks who act as hubs to the spokes of a tire where they have many connections and contacting them means you might be able to reach those folks as well.

Those folks are called influencers.

This article helps marketers understand how to interact with and get help from those folks.  Good read:

https://econsultancy.com/blog/69196-11-impressive-influencer-marketing-campaigns/

Here is a snippet from the piece:

Daniel Wellington is a watch brand that has chosen to completely bypass traditional marketing to focus on influencers. The brand pays celebrities for sponsored posts and gifts watches to lesser-known micro-influencers. In exchange, they post photos of themselves wearing the watch, accompanied by a unique money-off code for followers.

It’s a simple formula: beautiful images of minimalistic jewellery, which serve to promote a lifestyle as well as a product. There are over 1.3m Instagram posts using the #danielwellington hashtag, with the brand’s main account amassing over 3.2m followers. 

Happy Reading,

J.W. Gant

App Marketing in 2017

Great little read that should help update your (and my) understanding of how to market mobile apps today.

Here is a snippet from the piece:

In the early days of apps, life used to be so simple. You built it, released it into the app store(s), spread the word about it and waited for the downloads to roll in. That was in the days when apps were novelty items and people were still amazed at the utility and functionality that could be coded into something they could keep on their homescreen and use whenever they wanted.

Fast forward a few years – nine to be exact – and things look somewhat different. While mobile phone OS fragmentation has eased somewhat, leaving iOS and Android as virtually the last men standing, the fact remains that there are more than 2m apps in Apple’s App Store, and another 2m+ in the Google Play store.

Here is the article:

http://mobilemarketingmagazine.com/app-marketing-101

Happy Reading,

J.W. Gant

Direct to Customer With Adidas

As I've written about previously the manufacturers of today have a shot at a new golden age by crafting direct relationships with customers.

Here is how Adidas is using mobile to do exactly that:

https://econsultancy.com/blog/69086-how-adidas-uses-digital-to-enable-powerful-experiences/

Here is a snippet from the story:

According to John Mellor, the VP of Strategy and Marketing at Adobe, emotion is the currency of experience. Ultimately, this means it helps to create a stronger and more loyal connection with consumers – even inspire personal achievements and goals.

This might sound like a rather lofty notion, but when it comes to a brand like Adidas – whose core belief is to inspire individuals to harness the power of sport – it’s slightly more believable.

At Summit I also heard Adidas’s VP of digital strategy & delivery, Joseph Godsey, speak about how the brand uses digital to enable powerful experiences. Here are a few key points from what he said.

Happy Reading,

J.W. Gant

BRotD - Entry 0250 Mobile App Marketing

Best Reading of the Day

Great article, yet again, from the folks at Google.

Never forget however they are looking to sell you something.  Don't let that stop you from reading this if you are in to mobile apps.

https://www.thinkwithgoogle.com/articles/app-marketing-new-download-growth-engaged-users.html

Here is a snippet from the piece:

App marketers may be flush with new downloads, but not everyone is equipped to make loyal users out of them. Ken Rudin, director of growth and analysis at Google, shares tips on how data can provide the insights needed to keep new users engaged and loyal.

Happy Reading,

J.W. Gant

United Airlines the Most Engaged Post on Facebook Last Week

In the realm of how not to do things we present ... United.

http://adage.com/article/digital/marketer-mvps-social-media/308648/

That headline pretty much tells you all you need to know, however, it is worth reviewing a few points.

After the "incident" on the plane where the 69 year old doctor was forcefully removed from the flight to make room for United employees, the CEO came out multiple times to defend the action and his employees.

Then the stock dropped nearly $500 Million dollars before recovering to only a $255 Million loss and suddenly the CEO changed his tune.

Hmmm.

So United could have offered every person on that plane an 8 figure option and they would have made out about the same as they did. I think there is a lesson in there for brands, somewhere, but I'm just not sure.

Happy Reading,

J.W. Gant

Do Customers WANT to Engage With You?

This headline really caught my eye.  Plenty enough to get me to read it and so should you.

Newsflash From Big Nerd Ranch: ‘Customers Really Don’t Want To Engage With Your Brand’
Here is the story:

http://www.cmo.com/interviews/articles/2017/3/20/the-cmocom-interview-aaron-hillegass-big-nerd-ranch.html#gs.vV1TDPM

Here is a snippet from the piece:

Aaron Hillegass, founder and CEO of Big Nerd Ranch, was involved in one of the most important mergers of our lifetime: He was working at NeXT when it was purchased by Apple. Eventually, though, he left Apple to create Big Nerd Ranch, a training and consulting firm that specializes in creating mobile apps and other emerging technologies.

Nineteen of the top 25 most popular apps, such as Facebook and Spotify, were created by teams who got their training from Big Nerd Ranch. Based in Atlanta, Big Nerd develops native mobile apps and web apps for some of the world’s most respected brands, including Airbnb, Smithsonian Channel, and Nextdoor.

Hillegass is the author of three popular books on software development, including “iOS Development: The Big Nerd Ranch Guide."

Happy Reading,

J.W. Gant