Comcast Customer Retention - Part 2

Ready for more?

Following the most recent internet sensation caused by Comcast retention processes news organizations and websites have been following up for more.  The testimony has come in as a landslide.

http://www.theverge.com/2014/7/28/5936959/comcast-confessions-when-every-call-is-a-sales-call

Here is a snippet from that piece:

...The Verge put out a call and sought out current and former Comcast employees, hoping to shed light on the inner workings of the largest broadcasting and cable company in the country. More than 100 employees responded, including one who works in the same call center as the rep in Block’s recording.

These employees told us the same stories over and over again: customer service has been replaced by an obsession with sales, technicians are understaffed and tech support is poorly trained, and the massive company is hobbled by internal fragmentation.

Happy Reading,

J.W. Gant

PS  Much has been written and continues to be written about Comcast due to this.  Here are a couple more.

First a Forbes.com piece listing 5 reasons you should admire Comcast:

http://www.forbes.com/sites/quickerbettertech/2014/07/28/5-reasons-why-you-should-admire-comcast/

Then a Consumerist piece that tears apart the Forbes piece:

http://consumerist.com/2014/07/29/lets-break-down-forbes-laughable-5-reasons-to-admire-comcast/

Enjoy!