How NOT to Use Social Media

Southwest Airlines is in the news for all the wrong reasons this week after a gate attendant forced a passenger to delete a tweet critical of the service he had received.

Here is the article I found was the best presentation of the story:

http://www.digitaltrends.com/mobile/minnesota-family-ordered-off-southwest-flight

Here is a snippet from that piece:

Minnesota man Duff Watson didn’t fare so well, however, after a tweet he wrote commenting on what he perceived to be poor service from a Southwest Airlines agent led to him being ordered off a plane and told to delete the offending post.

The incident occurred on Sunday when Watson, together with his two children aged six and nine, prepared to board an aircraft for a flight from Denver to Minneapolis.

Happy Reading,

J.W. Gant