Good Morning Everyone,
If you are in the mobile space, technology, payments, etc. then you were likely blown away yesterday. Wow. What a day.
I'm at the 2014 CTIA Super Mobility Week in Las Vegas this week but the biggest news came from Cupertino. Apple doesn't need the world's largest conference on mobile products. It just takes all the air out of the room with its own announcements and, as only Apple can do (for now), everyone is talking about Apple's products.
New Era
We have been hearing about "i-stuff" for many years now. We've come to expect everything to be an "i-something". No more. Apple under Tim Cook has entered a new era and has signaled that in their product naming. We didn't get the iWatch yesterday. Instead we were delivered the Apple Watch. Also announced was Apple Pay. This is a new era as the tremendous lineup of new products showed and it has been signaled even further by the naming conventions used. The iPhone has not seen such a radical change since its initial launch and this in itself is a huge departure from the previous era. The new Apple Era has begun, and it looks pretty healthy so far.
By using the Apple logo in their naming they are tying everything much closer to their ownership and their ecosystem. This works exceptionally well with Apple's move in to accessories. Want that logo? You'll have to pay for it.
So, what did Apple deliver yesterday.
Apple Pay
Payments have been a bit of a mess over the last decade or so as an aging infrastructure struggles to deliver newer, more modern and more secure, payments methods. The average consumer in the U.S. doesn't see anything wrong with swiping a card and therefore isn't pushing for change. Mobile payments has been viewed for many years as the next big thing but hasn't taken off. NFC has been the de-facto standard for mobile pay but also hasn't taken off, partly because Apple refused to embrace it. Has all of that changed now? Maybe.
Here is an article on Apple Pay:
http://www.cnet.com/products/apple-pay-ios/
Apple has signed with a number of the larger banks, the issuers of credit cards, and the major credit card companies including American Express, MasterCard, and VISA. Clearly this is a sustaining move by these companies. They want the gravy train to continue in the new format. This is not a revolutionary move by Apple or these companies. Nor is it disruptive. It is safe and comfortable and focused on luxury brands (though, McDonalds was listed explicitly by Apple). These are all reasons why this might actually work. I for one will by trying out Apple Pay with my new iPhone when it arrives.
Did I mention the Apple Watch will have NFC built in as well? Thus the owners of older iPhones (apparently limited to 5 or 5S phones, nothing older) will also be able to use Apple Pay by getting an Apple Watch.
Apple Watch
Wearable devices is a category that has seen slow growth to-date but the biggest names have been entering this space for the last year or more including Samsung and Android Wear by Google. Now Apple has joined in.
The price starts at $349 and likely will move up quite high for the gold version. Details are sparse at the moment but this article has quite a bit:
http://www.cnet.com/products/apple-watch/
Clearly this will not be a huge seller after the initial wave of Apple fans has picked one up. The price is just too steep for this to be an enormous seller, unless the consumer sees some value they can't already get from their iPhone or iPad. Did I mention the Watch must be tethered to an iPhone? That limits the market to the install base of iPhone owners and limits it further to only the newer phones. Still, that is a large base so sales could be robust initially. Will this have legs?
Finally, is the new set of iPhones.
iPhone 6 and 6 Plus
We get two new phones this year and bother are larger than any iPhone before it. The expected size really has grown quite a bit since the launch of the iPhone in 2007. Remember, back then the iPhone was considered to be HUGE. The paradigm has changed thanks to the competition such as Samsung's devices and Apple has responded with its first Phablet.
The biggest news other than screen size is regarding the new camera and video capability. This is a dramatic improvement. For more information see this article:
http://www.cnet.com/products/apple-iphone-6/
What a day huh? Does Apple have its mojo back? Walking around the CTIA yesterday I overheard someone deriding Apple's announcement. "They announced a watch? So what? We've been hearing about that for years now. Surprise me please." Interesting take.
The sum of the announcements, including U2's announcement releasing their new album for free on iTunes, really was quite big. The new era of Apple has begun. Will it be as meaningful as the last era? Pretty hard to match that but they are off to a good start.
Happy Reading,
J.W. Gant
**UPDATE** CNet has a story that speaks of the shift to a new era of Apple that echos what I wrote about above:
http://www.cnet.com/news/theres-no-i-in-apples-team-cook/
Wednesday, September 10, 2014
Friday, September 5, 2014
Best Reading of the Day - Entry 0151 Pinterest Personalization Issues
Personalization in brand interactions with consumers is the use of data related to an individual to provide meaningful and relevant information, offers, deals, etc. to the consumer.
Pinterest just blew it in a big way.
https://www.yahoo.com/tech/pinterest-accidentally-sent-emails-to-single-women-96643879969.html?src=rss
Apparently it is pretty common for some women to use Pinterest to 'pin' together a collection of ideas that form a vision for their perfect wedding. This behavior, apparently, does not necessarily indicate whether or not the woman in question is actually getting married or even dating. That didn't stop Pinterest from sending notifications to these women congratulating them on their upcoming wedding.
Oops.
Here is a snippet from that piece:
Some female Pinterest users got emails from Pinterest with subject lines like “Hundreds of wedding invitations (P.S. You might find the one).” The erroneous emails read: “You’re getting married! And because we love wedding planning — especially all the lovely stationery — we invite you to browse our best boards curated by graphic designers, photographers and fellow brides-to-be, all Pinners with a keen eye and marriage on the mind.”
I've been exploring the border within personalization that defines useful & friendly vs. creepy and unhelpful. This one accidentally walked right across that border. Clearly companies with very good ideas and very smart people working there are making this mistake regularly right now and I expect more of these kinds of stories to surface in the coming months and years.
Happy Reading,
J.W. Gant
Pinterest just blew it in a big way.
https://www.yahoo.com/tech/pinterest-accidentally-sent-emails-to-single-women-96643879969.html?src=rss
Apparently it is pretty common for some women to use Pinterest to 'pin' together a collection of ideas that form a vision for their perfect wedding. This behavior, apparently, does not necessarily indicate whether or not the woman in question is actually getting married or even dating. That didn't stop Pinterest from sending notifications to these women congratulating them on their upcoming wedding.
Oops.
Here is a snippet from that piece:
I've been exploring the border within personalization that defines useful & friendly vs. creepy and unhelpful. This one accidentally walked right across that border. Clearly companies with very good ideas and very smart people working there are making this mistake regularly right now and I expect more of these kinds of stories to surface in the coming months and years.
Happy Reading,
J.W. Gant
Apple Issuer Fees and Amazon Groceries through the USPS
A couple pieces of news to post today.
First up is continuing rumors around Apple's possible mobile payments capability to be revealed September 9th. This report says Apple has reached a deal with a number of major issuers (organizations that issue credit cards) to reduce the interchange fee for swipes through the Apple wallet with bio-metrics.
The key issue is proving the card is present during the swipe. Since, technically, the card does not have to be present the merchant would see a higher fee known as Card Not Present. With the card added to the Apple Passbook wallet with bio-metric proof of ownership it makes sense these should be considered Card Present transactions and that may be the deal they've made.
Here is the story over on PYMTS.com:
http://www.pymnts.com/in-depth/2014/apple-to-get-rebates-from-issuers-on-fees/#.VAmlcsVdX9Y
The article mentions the question of passing along relaxed interchange fees to the merchant in these instances. This really does no favor for the merchant that is already paying what they consider to be a high interchange fee on Card Present transactions.
Take away some, take away more, then give back a bit of that last one and say you are giving me relief? Doesn't sound to pleasant from where I'm sitting.
Next is news of Amazon working with the United States Postal Service to deliver perishable groceries:
http://www.internetretailer.com/2014/09/04/amazons-groceries-are-mail
Here is a snippet from that piece:
First up is continuing rumors around Apple's possible mobile payments capability to be revealed September 9th. This report says Apple has reached a deal with a number of major issuers (organizations that issue credit cards) to reduce the interchange fee for swipes through the Apple wallet with bio-metrics.
The key issue is proving the card is present during the swipe. Since, technically, the card does not have to be present the merchant would see a higher fee known as Card Not Present. With the card added to the Apple Passbook wallet with bio-metric proof of ownership it makes sense these should be considered Card Present transactions and that may be the deal they've made.
Here is the story over on PYMTS.com:
http://www.pymnts.com/in-depth/2014/apple-to-get-rebates-from-issuers-on-fees/#.VAmlcsVdX9Y
The article mentions the question of passing along relaxed interchange fees to the merchant in these instances. This really does no favor for the merchant that is already paying what they consider to be a high interchange fee on Card Present transactions.
Take away some, take away more, then give back a bit of that last one and say you are giving me relief? Doesn't sound to pleasant from where I'm sitting.
Next is news of Amazon working with the United States Postal Service to deliver perishable groceries:
http://www.internetretailer.com/2014/09/04/amazons-groceries-are-mail
Here is a snippet from that piece:
The U.S. Postal Service is delivering meat, vegetables and other groceries ordered via Amazon.com Inc. to consumers in the San Francisco area in a test that could produce a larger harvest of e-commerce deliveries for the federal agency
The test began the first week of August and was designed to run for 60 days, says a Postal Service spokeswoman. The agency will deliver orders to members of the AmazonFresh online grocery service between 3 a.m. and 7 a.m., when postal trucks typically would be idle. Perishable food comes in insulated bags, eliminating the need for refrigerated transport.
Happy Reading,
J.W. Gant
The test began the first week of August and was designed to run for 60 days, says a Postal Service spokeswoman. The agency will deliver orders to members of the AmazonFresh online grocery service between 3 a.m. and 7 a.m., when postal trucks typically would be idle. Perishable food comes in insulated bags, eliminating the need for refrigerated transport.
Happy Reading,
J.W. Gant
Thursday, September 4, 2014
MCX Announces CurrentC Brand for Mobile Payments
We have some pretty enormous events stirring up this September in the payments space.
While Apple’s rumored launch of mobile payments solution next week is expected to make a big impact, Merchant Customer Exchange – a consortium of retailers – has beat the technology company to the punch with a pilot already in market and significant potential for a quick impact on sales.
[Dekkers Davidson, CEO of MCX, stated] ... “The CurrentC Network will provide merchants with unparalleled reach and resources in the mobile payments category and will offer merchants new and exciting channels to engage with customers, strengthen relationships, and enjoy more control of transaction data.”
The Merchant Customer Exchange (MCX), the consortium of retailers embarking on a journey in mobile payments together, yesterday announced its consumer-facing brand.
CurrentC
The logo above is the app icon.
We have a number of stories on payments that cover this and other news in payments so read on.
First up is one of my favorite sites for news in the mobile space, Mobile Commerce Daily:
Here is a snippet from that piece:
Next is PYMTS.com with a very good analysis:
Here is a snippet from that piece:
A couple more to read:
Next is news from McDonald's and their NFC-based mobile payments efforts:
Finally is news from the troubled mobile carrier brand ISIS:
Hope you have a fine day.
Happy Reading,
J.W. Gant
PS For purposes of disclosure I am involved in MCX through my employer Topco Associates, LLC.
Wednesday, September 3, 2014
Uber Now Delivering Fresh Food
Have you heard of Uber?
Then again, why would you be reading my blog if you hadn't?
Uber
Mobile payments, through Uber. Prepared food delivery, through Uber. What's next, grocery delivery, through Uber? This little story on Supermarket News tells what you need to know:
http://supermarketnews.com/blog/why-uber-matters-food?eid=forward
Happy Reading,
J.W. Gant
Then again, why would you be reading my blog if you hadn't?
Uber
Mobile payments, through Uber. Prepared food delivery, through Uber. What's next, grocery delivery, through Uber? This little story on Supermarket News tells what you need to know:
http://supermarketnews.com/blog/why-uber-matters-food?eid=forward
Happy Reading,
J.W. Gant
Tuesday, September 2, 2014
Mobile Usage Growing and More Effective
A couple of items, articles and news, caught my eye regarding mobile.
First is an article about the role of mobile devices to shop for back-to-school items. Here is the article:
http://www.mobilecommercedaily.com/mobiles-role-in-shopping-research-grew-during-back-to-school-sales
Here is a snippet from that piece:
First is an article about the role of mobile devices to shop for back-to-school items. Here is the article:
http://www.mobilecommercedaily.com/mobiles-role-in-shopping-research-grew-during-back-to-school-sales
Here is a snippet from that piece:
The number of consumers taking to mobile first to find out about seasonal deals and promotions during the back-to-school shopping season surged, fueled by improvements in mobile-centric experiences.
Thinknear’s Mobile Marketer’s Guide to Back-to-School Shopping report said that 40 percent of consumers spent at least one to two hours planning for back-to-school shopping on mobile. The statistics, based on consumer-panel research conducted last month, shed light on brands’ embrace of the opportunity to provide a mobile platform that motivates a consumer to use it.
Next is a bit of research on the effectiveness of ads. We are seeing a dramatic benefit to ads in mobile apps vs. merely a mobile web site:
http://www.warc.com/LatestNews/News/Mobile_ads_work_well_in_apps_.news?ID=33503
Here is a snippet from that piece:
NEW YORK: The click-through-rate (CTR) for ads on mobile apps is twice as high as the rate for desktop web ads, according to new analysis of tracked activity.
Based on some 300bn data points from mobile ad campaigns in the first half of this year, mobile ad measurement platform Medialets concluded that ads on apps achieved 0.58% CTR compared with 0.23% on the mobile web.
Happy Reading,
J.W. Gant
Thinknear’s Mobile Marketer’s Guide to Back-to-School Shopping report said that 40 percent of consumers spent at least one to two hours planning for back-to-school shopping on mobile. The statistics, based on consumer-panel research conducted last month, shed light on brands’ embrace of the opportunity to provide a mobile platform that motivates a consumer to use it.
Next is a bit of research on the effectiveness of ads. We are seeing a dramatic benefit to ads in mobile apps vs. merely a mobile web site:
http://www.warc.com/LatestNews/News/Mobile_ads_work_well_in_apps_.news?ID=33503
Here is a snippet from that piece:
Based on some 300bn data points from mobile ad campaigns in the first half of this year, mobile ad measurement platform Medialets concluded that ads on apps achieved 0.58% CTR compared with 0.23% on the mobile web.
Happy Reading,
J.W. Gant
Apple Payments - NFC, Amex, MasterCard, and VISA?
Wow.
The rumor mill is certainly churning with anticipation building ahead of Apple's announcement in Cupertino on September 9.
The biggest news I'm hearing that doesn't concern a wearable device such as an iWatch regards the following (all rumors until Sept 9):
The rumor mill is certainly churning with anticipation building ahead of Apple's announcement in Cupertino on September 9.
The biggest news I'm hearing that doesn't concern a wearable device such as an iWatch regards the following (all rumors until Sept 9):
- The new iPhone will contain a NFC chip to enable payments in close proximity.
- Apple has signed a deal with VISA for mobile payments.
- Apple has signed a deal with both MasterCard and VISA for mobile payments.
- Apple has signed a deal with American Express for mobile payments.
Wow.
Pretty intense rumor mill regarding Apple finally embracing NFC technology, something I've been extremely skeptical of to date. You can't just ignore a firestorm of rumors though so September 9 should be fun, as we expected it would be.
Here is one excellent article by Karen Webster worth reading if you follow mobile payments:
The American Express rumor:
The MasterCard and VISA rumor:
How many days left until the event? Once again Apple has succeeded in building interest for their product launch. Seems to be a strong feed of information from the supply chain yet again but the main points may have nothing to do with the hardware this time. That is an opportunity for Apple to regain some of its vaunted secrecy ahead of a product launch.
Happy Reading,
J.W. Gant
**UPDATE** Good article here that lays out the entire story:
https://www.yahoo.com/tech/what-is-nfc-and-why-does-it-matter-for-the-iphone-6-96456683964.html?src=rss
**UPDATE #2** Another good article on this story stated merchants will decide whether or not Apple's foray in to payments will be successful. True, unless consumer demand forces acceptance, a difficult trick to pull off.
http://blogs.forrester.com/denee_carrington/14-09-04-merchants_will_decide_the_fate_of_apples_mobile_wallet
**UPDATE** Good article here that lays out the entire story:
https://www.yahoo.com/tech/what-is-nfc-and-why-does-it-matter-for-the-iphone-6-96456683964.html?src=rss
**UPDATE #2** Another good article on this story stated merchants will decide whether or not Apple's foray in to payments will be successful. True, unless consumer demand forces acceptance, a difficult trick to pull off.
http://blogs.forrester.com/denee_carrington/14-09-04-merchants_will_decide_the_fate_of_apples_mobile_wallet
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