I've been following mobile payments since I worked in the field a few years ago. It is interesting in a few ways but mostly because I view it as a leading indicator of overall digital transformation.
Paper money will never die but we are increasingly likely to have our phones with us while having no paper money.
The reason retailers want it is for the digital relationship it enables with their customers. After all, money isn't broken so what is the real driver of adoption? Buy 10 coffees at Starbucks and get the 11th for free, that's what is driving adoption.
Here is an update on the state of mobile payment adoption:
https://www.clickz.com/mobile-payments-2019-beyond/222602/
Happy Reading,
J.W. Gant
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